I attended the 2
nd Hong Kong Gambling Treatment Services Conference today. It is a full day conference. Quite an informative session. It gives a brief insight to the the Gambling problem in
Hong Kong. However, got a bad experience with the staff there.
They run out of handouts when I reached. So I thought never mind, get it from them during the break.
Attempt 1 (Conversation carried out in Cantonese and English)
Me: Excuse me, where can I get a copy of the materials. I did not get it just now.
Staff : We run out of materials. They are printing it.
Me: Err... so what time can I come back to get it?
Staff: No we don't have.
Me: I know you do not have it now. But can I get it from you all later? Who should I look for?
Staff: NO! I told you we don't have. (give me a stare)
Tell you his attitude is real bad. If I am in Singapore, I will sure take down his name and complain to higher authority. (anyway I got down his name just that I don't want to make up a big fuss
abt it).
Feeling irritated, I walk to another counter which is in charge of registration. Ask this lady that I met when I register at their centre a few weeks ago.
Attempt 2 (Conversation in Cantonese)
Me: Sorry Ms X, can you help me to get a copy of the materials. I did not get it just now.
Ms X: Huh? Err.. you ask the organiser
lah, I am only in charge of giving receipts!!!
(Excuse me, isn't she part of the organising centres??? I
register for the conference at her centre
leh!!!)
Feeling super irritated. Walk over to another counter and try my luck again.
Attempt 3 (Conversation in English)
Me: Sorry. Can you
pls tell me where I can get a copy of the materials.
Poor staff: *Looking lost* Sorry, we actually printed about 100 copies and there were only 80+ people that register for the conference. I don't know why it is not enough. (FULL STOP)
Me: Excuse me, I paid for the registration fee which stated it includes materials. It is
ok if you do not have it with you now. But
pls at least tell me that I can collect from you or somebody later. It is simply ridiculous that none of the staff is able to address this and the only answer I get is "NO we don't have."
Poor staff:
Errr...
Ok, what is your name...
Seriously, I don't really care how come their 100 copies of handouts are gone. Maybe they should send their staff for SQ course. Now I understand why we need to attend Service from the Hearts
liao.
For the record. I did not get my materials from any of the above 3 staff. I was lucky to meet someone I know ( a
HKer, of course I was complaining to her how
CMI the staff were) This kind soul somehow manage to get a set of materials for me. But I must give the credit to Poor Staff. Cos when she saw me again, she did
remember to keep a copy for me. At least she remember and she bothered.
I think their logistics sucks. This is one of the worst conference that I ever attended with such poor logistics. And sorry to say that it has to happen in
HK.